Your trust matters to us. This policy explains what data we collect when you explore cities with Walked.to, how we use it, and the choices you have to control your information.
Last updated: February 2025
We collect information you provide directly to us, such as account registration details, profile preferences, messages with guides or other travelers, and content you submit through the platform. We also gather technical data like device identifiers, browser type, approximate location, and how you interact with tours, searches, and recommendations so we can keep the experience reliable and personalized.
We use your information to operate and improve Walked.to, including personalizing tour suggestions, powering AI recommendations, processing purchases, preventing fraud, and communicating with you about updates. When we analyze trends or improve features, we aggregate or de-identify data whenever possible to reduce privacy risk.
We do not sell your personal information. We may share limited data with trusted service providers that help us operate the platform (such as payments, analytics, or cloud hosting) under strict confidentiality agreements. We may also share information when required by law, to protect the safety of users, or with your consent—for example when you book a tour with a guide who needs essential details to deliver the experience.
We retain your information for as long as necessary to provide the service and meet legal obligations. We use industry-standard security practices, encryption in transit, and access controls to safeguard your account. If we experience a security incident, we will notify affected users in line with applicable laws and our contractual commitments.
You can update your profile, adjust notification preferences, or request deletion of your account at any time. Depending on your location, you may have additional rights such as requesting access to your data, portability, or restricting certain processing. Contact us to exercise these rights, and we will respond consistent with applicable law.
Walked.to is designed for users who are 16 or older. We do not knowingly collect personal information from children under this age. If you believe a child has provided us with personal data, please reach out so we can investigate and take appropriate action.
We may update this policy to reflect new features or legal requirements. We will post the revised version here with a new effective date. If you have questions about this Privacy Policy or how we handle your data, contact us at privacy@walked.to.